Fair Usage Policy

General

This is a policy designed to prevent fraud and abuse of our network. The policy ensures that every customer gets their fair share of the network.

The more you use the Internet, the more files you download so the higher your Internet usage becomes. Usage is calculated in Megabytes (MB) and Gigabytes (GB) – where 1GB equals 1,000MB. As an example a typical music track is 5MB, and a 2 hour DVD quality film is 1GB. Uploading to the Internet (e.g. sending photos and emails) also counts towards your allowance.

To give all customers optimum service, irrespective of network demand, we have a Fair Usage Policy covering monthly usage allowances and Network Management of specific applications.

ipNX supports NCC’s Consumer Code of Practice and is committed to providing the best information about what affects customers' speeds and managing our service to optimise the experience for all our customers. To find out more about NCC’s Code of Practice on Speed visit NCC’s website www.ncc.gov.ng

 

1. Which plan will best suit your Internet usage?

The plan you choose will depend on how much Internet data you are likely to use each month.

 

2. What is ipNX’ s monthly usage allowance? How will I know if I exceed them?

Each FOS service plan has a different monthly usage allowance, so you can choose the package that best suits your needs.

 

 

FOS Service Plans (SME Plans)

Monthly Data Allowance

Starter Basic

20GB

Starter Preferred

40GB

Advantage Basic

100GB

Advantage Preferred

200GB

Advantage Premium

330GB

Ultimate Basic

670GB

Ultimate Preferred

1000GB

Ultimate Premium

2000GB

 

If you exceed your monthly usage allowance for any of the SME plans above, your service will stop working and advisory emails will be sent to your primary email address. If you exceed your usage allowance for two months in a row, we will advice you to upgrade to a higher and more suitable plan. To monitor your data usage, kindly login to the ipNX Self Service Portal here - www.self-service.ipnxnigeria.net.

Once you login to the Self Service Portal, click on Manage Services then select view your data usage to monitor your daily data usage.

 

3. How does broadband usage work?

Everything sent or received over the internet consists of bits of data, whether it's a web page, an email, a music track or a video clip. The amount of data is measured in kilobytes (KB), megabytes (MB) or gigabytes (GB). 1MB = 1024KB and 1GB =1024MB.

 

File / Activity Type

Approximate Size

Email

4KB

Digital photo

1MB

Music Track

4MB

Movie

225MB

High Definition Movie

4GB

 

The total amount of data you send and receive each month is your total monthly usage, and at the end of the month we compare this with the monthly usage allowance of your Option.

 

4. My usage is higher than I expected. What can I do?

Your usage level depends on what you and other users connected to the internet do online. If your usage has increased a lot in a month, check if your users surfing habits have changed and what extra things are being done online. Browsing web pages and sending emails are typically low usage, video streaming and downloading music are medium usage, whereas high-definition video streaming, downloading TV programmes and movies or using peer-to-peer (P2P) file-sharing applications can be very high usage.

If you are regularly going over your usage allowance, you can always upgrade to a higher and more suitable plan.

 

5. What is ipNX's Fair Usage Policy for the Unlimited plans?

 

Residential Unlimited Data Plans

Plan

Price

Validity (Days)

Peak Period Usage

Data Threshold (FUP)

Throttled Speed (FUP)

Off-Peak Period Usage

Speed

Starter

     12,600

30

9am - 3pm

30GB

2Mbps (After data threshold is reached)

3pm - 9am; all day and all night on weekends and public holidays

8Mbps

Lyte

     16,800

60GB

3Mbps

(After data threshold is reached)

15Mbps

Mini

     22,575

120GB

20Mbps

Basic

     28,350

180GB

25Mbps

Preferred

     44,100

300GB

4Mbps

(After data threshold is reached)

35Mbps

Premium

     60,900

500GB

50Mbps