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My ipNX

Fibre Broadband

10
  • What is FOS?
  • Where do you have coverage?
  • What is the cost of your home broadband plans?
  • What are the fastest broadband speeds I can achieve on ipNX FOS?
  • Why do I need such fast broadband speeds?
  • How do I know which data plan is suitable for me?
  • Can I have a static IP address?
  • Are there any monthly bandwidth caps or data usage on ipNX Home Broadband plans?
  • How long does it take to install?
  • What should I do if I am not satisfied with the installation done in my location?

Phone

9
  • What is the ipNX Voice (Home Phone and Business Phone) service about?
  • What type of phone do I need to use for the ipNX Voice (Home Phone and Business Phone) service?
  • How do I recharge my ipNX telephone line(s)?
  • How do I set up my ipNX Voice phone service?
  • Do I need to keep my Fibre ONT Modem switched on at all times to use ipNX Voice?
  • How do I know my phone number?
  • How do I check my Credit balance?
  • How do I set up a voice conference?
  • What Are The Call Rates For The Telephone Service?

Wi-Fi

8
  • Why am I getting slow Wi-Fi?
  • How can ipNX Connected Home or Connected Office help?
  • Do I have to connect to ipNX Fibre Optic Service (FOS) in order to use ipNX Wi-Fi Mesh?
  • What are the minimum requirements for using ipNX Wi-Fi Mesh?
  • What is the minimum number of Wi-Fi Mesh Points required for Complete Wi-Fi Coverage?
  • When is the earliest possible installation date?
  • How much does ipNX charge for an on-site consultation?
  • How much does ipNX charge for Connected Home or Office Wi-Fi installation?

My Account

11
  • How do I sign up for self-service?
  • How do I change my password?
  • How do I make payment?
  • How do I view my payment history?
  • How do I report a fault?
  • How do I change my Wi-Fi device settings?
  • How do I change my service plan?
  • How do I get a breakdown of my call credit usage?
  • How do I recharge my ipNX telephone line(s)?
  • How do I see my credit balance?
  • How do I know my ipNX phone number?

Billing & Payments

4
  • How can I renew my subscription?
  • What is the validity of my subscription?
  • I paid but my service is still suspended. What should I do?
  • How Do I Upgrade/Downgrade My Plan?

Troubleshooting

6
  • How can I Identify Fibre Faults?
  • How can I enable/disable Wi-Fi on my modem?
  • How do I change my Wi-Fi password?
  • How do I run a speed test?
  • Why am I experiencing slow internet?
  • I am having trouble connecting to the Internet. What should I do?
View Categories

Troubleshooting

  • How can I Identify Fibre Faults?
  • How can I enable/disable Wi-Fi on my modem?
  • How do I change my Wi-Fi password?
  • How do I run a speed test?
  • Why am I experiencing slow internet?
  • I am having trouble connecting to the Internet. What should I do?

About ipNX

ipNX is one of Nigeria’s fastest growing Information and Communications Technology companies, serving a multitude of needs across enterprises, small businesses and residents with innovative, world-class services.

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4, Balarabe Musa Crescent,
Victoria Island, Lagos, Nigeria

telesales@ipnxnigeria.net

+234 (0)201 633 0000

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