ipNX Nigeria Limited Customer Satisfaction Survey

 Name:
Organization:
Designation/Function:
   
Email:
Telephone
Website:
   
         
1. What type of service do we offer you?
Radio
VSAT
Web
Mail
       
2. Rate the following aspects of ipNX service               
(Rate scale of 1 -5 with 5 being the highest and 1 the lowest)
1 2 3 4 5
Courtesy/Professionalism
Fault Resolution Time
Competency/Ability to resolve fault
Ability to explain problem/resolution to customer
Ability to work harmoniously with customer
 
4. What is your perception of IPNX technical support team
(Rate scale of 1-5 with 5 being the highest and 1 the lowest)       
1 2 3 4 5
Courtesy/Professionalism
Fault Resolution time
Competency/Ability to resolve fault
Ability to explain problem/resolution to customer
Ability  to work harmoniously with customer
   
         
3. Based on your interaction with IPNX customer care team how would you rate in terms of the following:
(Rate scale of 1-4 with 4 being highest and 1 the lowest)
1 2 3 4 5
Courtesy/Professionalism
Ability to understand customer's problems
Support Responsiveness
Display of empathy in getting solution to customer's issues
Feedback to customer on reported issues
 
5. How would you rate IPNX sales management?
(Rate scale of 1-5 with 5 being the highest and 1 the lowest)
1 2 3 4 5
Sales people (knowledge, attitude)
Product Information (eassily available, understanding)
Sales Process (Follow-up, effectiveness)
Order fulfillment (Delivery time)
Post delivery relationship management (Assessibility, Kept promise)
   
         
6. Any additional value added service you will like us to provide?

 
Would you pay for it?
   
7 How would you rate IPNX brand positioning/management?
(Rate scale of 1-5 with 5 being the highest and 1 the lowest)       
1 2 3 4 5
Brand awareness/visibility in your industry
Service delivery/reputation
Likelihood of retaining ipNX as your service provider


 8. Name the first three (3) telecommunication service providers that readily comes to your mind
A
B
C


9. If the service were no longer provided by ipNX, which provider(s) would you replace ipNX with?
A
B


10. Any comments/suggestions to help improve our service to you?